Service Cluster of Divisional Secretariat
Civil Registrations
Issuance of Permits
Issuing of Certificates
Payment of Pensions
Land Administration
Social Welfare and Benefits
Procurements
Development Program
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Citizen Charter
| No. | Service | Relevant Division | Time Period |
| 01 | Issuing Motor Vehicle License | Vehicle Revenue License | 03 Minutes |
| 02 | Issuing Birth, Marriage, Death Certificates | Registrar | 02 Minutes |
| 03 | Counter Signing | Administration | 01 Minute |
| 04 | Issuing Value Certificates | Administration | 20 Minutes |
| 05 | Issuing Income Certificate | Administration | 15 Minutes |
| 06 | Issuing Animal Transport Permit | Administration | 15 Minutes |
| 07 | Issuing Pawning License | Administration | 15 Minutes |
| 08 | Renewal of Excise License/ Issuing New License |
Administration | 45 Minutes |
| 09 | Issuing Tree Cutting Permit | Administration | 01 Week |
| 10 | Issuing Timber Transport Permit | Administration | 15 Minutes |
| 11 | Recommendation For Financial Assistance Under President fund |
Administration | 02 Weeks |
| 12 | Submitting National Identity Application Form To One Day Service |
Identity Card | 10 Minutes |
| 13 | Sending National Identity Application Form To Department Of Persons Registrations(General Service) |
Identity Card | 02 Days |
| 14 | Issuing Family Background Report For Foreign Employment |
Field | 03 Days |
| 15 | Recommendation For Major Disasters | Social Service | 01 Week |
| 16 | Issuing Elder's Identity Card | Social Service | 15 Minutes |
| 17 | Issuing Pregnancy Nutrition Vouchers | Social Service | 15 Minutes |
| 18 | Senior Citizen's Allowance (Over 70 Years) |
Social Service | 10 Minutes |
| 19 | Disability Aids | Social Service | 10 Minutes |
| 20 | Educational Aids (For One Parent Children) |
Social Service | 05 Minutes |
| 21 | Independents Job Aids (For One Parent Children) |
Social Service | 10 Minutes |
| 22 | Independents Job Aid For Disabled Persons |
Social Service | 10 Minutes |
| 23 | Disability Accessories | Social Service | 15 Minutes |
| 24 | Aids For Diseases (Cancer/TB/Leprosy/Thalassemia) |
Social Service | 10 Minutes |
| 25 | Registration Of Volunteer Organizations | Social Service | 03 Days |
| 26 | Registration Of Rural Elder's Society | Social Service | 03 Days |
| Serial No | Service Provided | Service Provided by GN | Max Time Taken to Serve |
| 01 | Issuing of character/resident certificate | If certificates are available | 15 min |
| If certifying the residency (Satisfied personally) | 03 days | ||
| 02 | Recommendation for income certificates | Giving recommendation to Divisional Secretary | 03 days |
| 03 | Issuing Valuation certificate | Giving recommendation to Divisional Secretary | 02 days |
| 04 | Assessment report | Giving recommendation to Divisional Secretary | 02 days |
| 05 | Certifying identity card applications | Certifying and submit to Divisional Secretary | 07 days |
| Delivering Identity card for applicants | 03 days | ||
| 06 | Cutting jack trees | To cut one tree | 01 day |
| More than one (If satisfied) | 03 days | ||
| 07 | Permits for timber transportations | Giving recommendation to Divisional Secretary | 02 days |
| Sealing of tree | ½ Day | ||
| 08 | Recommendation of gun license | Giving recommendation to Divisional Secretary | 03 days |
| 09 | Explosives | Giving recommendation | 03 days |
| 10 | Providing report on death persons | Report of natural death | 03 hours |
| 11 | Business Registration | Giving recommendation to Divisional Secretary | 03 days |
| 12 | Giving reports of complains | If it happened in existing year | 01 day |
| If it happened in previous year | 03 days | ||
| 13 | Recommendation for public aids | Giving recommendation to Divisional Secretary | 03 days |
| 14 | Registration of past births | Giving recommendation | 03 days |
| 15 | Recommendation for scholarship applications | Giving recommendation to Divisional Secretary | 02 days |
| 16 | Permits for animal transportations | Giving recommendation to Divisional Secretary | 03 days |
| 17 | Giving assessments for ownership of lands | Giving recommendation to Divisional Secretary | 03 days |
| 18 | Recommendations for electricity & water | Giving recommendation | 03 days |
| 19 | Recommendation for ...... | Submit urgent reports to Divisional Secretary | 06 hours |
| Submit detailed reports | 03 days | ||
| 20 | Giving recommendation | 03 days | |
| 21 | Giving reports & recommendations for arising needs | Giving recommendation(If the document are available) | 03 days |
| 22 | Registrations of voluntary societies | Giving recommendations if there needed documents | 03 days |
| 23 | Duties on crown lands | Reporting of unauthorized residents | Immediately |
| Submitting other documents to Divisional Secretary | 07 days | ||
| 24 | Issuing permits for stone/sand | Giving recommendation to Divisional Secretary | 07 days |
| 25 | Permits of liquor | Giving recommendation to Divisional Secretary | 07 days |
| 26 | Duties as peace officers | Settlement of disputes | 03 days |
| 27 | Aids on presidential funds | Giving recommendation to Divisional Secretary | 02 days |



















